“I thought the course strikes the right balance between theory and application”

“I really enjoyed hearing the case studies. Real life examples, while they can remain confidential, are the best ways to learn. ”

“This was a fantastic day of learning and a good reminder of the basics that go a long way to preventing commercial escalations. ”

“Excellent program that I will be recommending to all other Sales teams in our organisation. This is pertinent to a variety of engagements, not just escalations. Fantastic and real examples - and perfect time management. Thank you! ”

“Ashley, I really enjoyed the approach, content and delivery style. I love your manner, cadence and integrity as you cover the materials. ”

“As a program director, that was really one of the most valuable trainings I have done with my team. This should be part of the orientation for our roles when we start! Thanks again Ashley.”

“Great structure/framework of the types of questions to be asked to form the fact finding stage. The role playing really helps put that to use and get the immediate feedback as part of it. ”

“I liked how there were examples throughout the session as part of the content, especially at the start around what was ‘true, false or unknown’ - that was an eye opener! Love the passion and keep up the great work!”